Trust Your Work
Refund & Cancellation Policy
This policy explains how recurring memberships, cancellations, and refund requests are handled on the Trust Your Work platform.
Monthly Memberships
Trust Your Work memberships are billed on a recurring monthly basis unless otherwise stated at checkout.
By purchasing a membership, you authorize Trust Your Work and its payment provider to charge the applicable membership fee each billing cycle until the subscription is canceled.
Cancellation
Cancel anytime.
Members may cancel their recurring subscription at any time through the available billing or customer portal, or by contacting Trust Your Work support.
Cancellation stops future recurring charges. Unless otherwise required by law, you will continue to have access to the membership through the end of the billing period you already paid for.
Canceling a membership does not automatically create a refund for charges already processed.
Refunds
Digital access is generally final.
Because Trust Your Work provides immediate access to digital training programs, workout content, tracking tools, coaching features, and other online services, membership payments are generally non-refundable once access has been provided.
Refund requests may be reviewed individually in situations such as duplicate charges, billing errors, or other exceptional circumstances.
Approval of a refund is not guaranteed and will depend on the circumstances of the request and any rights provided by applicable law.
Online Coaching
The same recurring billing and cancellation terms apply to TYW Online Coaching memberships.
Because Online Coaching may include access to personalized feedback, film review, coaching communication, and other services, fees already paid are generally non-refundable once the billing period has started or services have been made available.
Merchandise
Physical merchandise purchases may be subject to separate return, exchange, shipping, or final-sale terms displayed at the time of purchase.
Earned or milestone-based gear may have different eligibility rules and may not be eligible for cash redemption.
Billing Problems
If you believe you were charged incorrectly, contact us as soon as possible so we can review the transaction.
Please include the email address associated with your account and enough information for us to identify the charge.
Membership Help
Need help with your subscription?
Visit the support page for membership, billing, coaching, and account assistance.
Visit Support